Help & FAQs

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Ordering Information

Buying at My Natural Baby

When you decide to buy something on our site, simply click on 'Add to Basket'. While you continue shopping you can click on the 'Shopping Basket' link on the top right at any time to view the contents of your shopping basket. If you have specific request or require further information on any of our products, you can contact us here. We'll then try to respond with 24 hours.

Prices and Delivery

The prices for any goods will be as quoted on our Site, except in the case of obvious errors. These prices include VAT. Delivery costs are not included but will be calculated when you checkout. You can find out more here.

How do I know you have received my order?

You will receive confirmation via email once your order has been placed through our website. It will detail your order quantity, item(s) description, the total cost of your purchase as well as your customer number. You will also receive a second e-mail confirming that your order has been despatched.

Reviewing/Modifying your order

If you need to make an ammendment to your order with us, please email or call us and we shall make the necessary changes. E-mail info@mynaturalbaby.co.uk (note: You must include your name, postal address and order number).

Checking your Order Status

You can check the status or your order at any time by clicking the 'Order Tracking' button at the bottom, or clicking here. Just enter your email address & password.

How do I cancel my order?

You can tick "Remove" at any time to clear an item from your shopping basket. Should you change your mind after completing the checkout process, simply contact Customer Services and we shalll cancel your order if it has not already been despatched. Please E-mail info@mynaturalbaby.co.uk

Returns and Exchanges

When you order from us, we want you to be free from worry, so we extend to you our no-risk guarantee of satisfaction. If you are not satisfied with your purchase for any reason, simply return it in its original condition within 30 days for a replacement or full refund.

We will pay return postage costs for an item that arrives broken or damaged, or is defective in any way, or is not the item that was ordered. All Items should be returned to: 15 New Bond St, Bath, BA1 1BA, UK

When returning the item, we suggest you retain a certificate of posting for your own records, in the event of the product failing to reach us.

Returned products must meet the following criteria for refund:

  1. The item must be in resalable condition
  2. The item must be in the original packaging with all tags/documentation still in place

A 15% restocking fee will be deducted from your refund if the above conditions are not met. Please contact our customer service team if you have any questions or queries regarding your return. Please note returns can take between 7-10 business days to receive and we process within 48 hours of receiving the return.

Our contact details

We are happy to answer any questions you may have regarding these Terms and Conditions or any other aspect of our service. Please contact us on 01225 461049 or Email info@mynaturalbaby.co.uk

Delivery & Returns

Delivery Information

We post all UK orders via Standard Royal Mail First-Class Recorded Delivery - the cost is £2.95 for orders under £40 and FREE for orders over £40. Certain items depending on their weight and destination may incur an additional charge. We will inform you if this is the case. We also offer Guaranteed Next Day Delivery for £5.95 for all order values.

International Delivery

Standard parcels for the EU and outside-EU countries have delivery charged depending on the weight of the product. The rates are as follows:

Weight Europe World Zones 1 & 2
Up to 800g £4.95 £8.95
800-1000g £5.95 £10.95
1000-1200g £6.95 £12.95
1200-1400g £7.95 £14.95
1400-1600g £8.95 £16.95
1600-1800g £9.95 £18.95
1800g-2000g £10.95 £20.95

Delivery Times

All orders placed before 12pm Monday to Friday will be posted out that day first class with the Royal Mail, it should reach you the following day between 8am and 5.30pm. All orders are posted on first class Royal Mail services

Guaranteed Next Day Delivery: All orders placed before 12pm Monday to Friday will be guaranteed for the next working day. Please note that orders placed on a Saturday for this service will not be delivered until Tuesday.

Returns and Exchanges

When you order from us, we want you to be free from worry, so we extend to you our no-risk guarantee of satisfaction. If you are not satisfied with your purchase for any reason, simply return it in its original condition within 30 days for a replacement or full refund.

We will pay return postage costs for an item that arrives broken or damaged, or is defective in any way, or is not the item that was ordered. All Items should be returned to: 15 New Bond St, Bath, BA1 1BA, UK

When returning the item, we suggest you retain a certificate of posting for your own records, in the event of the product failing to reach us.

Returned products must meet the following criteria for refund:

  1. The item must be in resalable condition
  2. The item must be in the original packaging with all tags/documentation still in place

A 15% restocking fee will be deducted from your refund if the above conditions are not met. Please contact our customer service team if you have any questions or queries regarding your return. Please note returns can take between 7-10 business days to receive and we process within 48 hours of receiving the return.

Security & Privacy

Your personal information

Your credit card transactions are secure. All on-line orders are encrypted and sent through our secure server, using SSL technology to prevent information from being intercepted.

Shopsafe Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number, expiration date & card verification code (3 digit number on the back of your card) each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

Privacy Policy

We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).

We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us or from another trader in the future.

We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.

Stores

  • Cabot Circus, Quakers Friars, Bristol, BS1 3BU
  • 15 New Bond Street, Bath BA1 1BA
  • 2 Quiet St, Bath, BA1 2JS
  • Tudor Lodge, The Square, Chilham, Canterbury, Kent CT4 8BY

Call Us

0845 270 2677
(Mon-Sat, 0900-1730)

Email

info@mynaturalbaby.co.uk
If you have any questions about our products, an order, or our website.
press@mynaturalbaby.co.uk
If you have any press related queries